US-Made Acrylic Aquarium Warranty

TRUVU aquariums, stands and plumbing kits are built by Aqua Plex Products Inc. / TRUVU Aquariums in Arizona. We have handmade acrylic aquariums in the USA since 1972. A 180 gallon tank we built in 1974 for Albany Aquarium in Albany, California ran for nearly 50 years, until the store closed. The full terms are on our TRUVU Warranty page. Here is a plain-language summary.

What's covered: 2 years, original purchaser

  • Aquariums: leaks caused by a manufacturing defect in workmanship or materials.
  • TRUVU stands (for example, M5 stands): structural failure caused by a manufacturing defect, when the stand is assembled per our instructions.
  • Plumbing kits (IRS Overflow Return Kit, Overflow Drain Connector Kit): leaks or part failure caused by a manufacturing defect, when the kit is installed per its instructions.

What's not covered

  • Misuse, negligence, or a stand that supports only the tank's perimeter
  • Drilling, cutting or other modifications
  • Cosmetic damage, including crazing and normal scratches
  • Damage from metal halide or other heat sources not approved for acrylic
  • Livestock, equipment or other consequential loss
  • Third-party brands. Those carry their maker's warranty only, and claims go to that manufacturer.

How to make a claim

  1. Email customerservice@truvuaquariums.com with your order number, photos and a short description.
  2. Wait for authorization before shipping anything back.

Damage in transit is handled separately under the Shipping Policy. Note the damage with the driver and email us within 48 hours.

Shop US-made acrylic aquariums

Freshwater Acrylic Fish Tanks · Saltwater Aquariums · Custom Acrylic Aquariums

FAQ

How long is the TRUVU acrylic aquarium warranty?

Two years from the purchase date, for the original purchaser.

Where are TRUVU aquariums made?

Arizona, USA. TRUVU has handmade acrylic aquariums in the USA since 1972.

Does the warranty cover crazing or scratches?

No. Cosmetic surface damage, including crazing, isn't covered. Scratches can usually be polished out.

Is the warranty transferable?

No. It covers the original purchaser only.

Are pumps, lights and heaters covered?

Third-party products are covered only by their manufacturer's warranty.