Limited Product Warranty

This limited warranty applies only to products manufactured by Aqua Plex Products Inc. / TRUVU Aquariums (TRUVU-branded aquariums, stands, and plumbing kits we build or assemble). It does not cover products made by other companies, even if you bought them from us. Please keep your original invoice or order confirmation as proof of purchase.

This is a limited warranty. It gives you specific legal rights, and you may also have other rights that vary by state. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so some of the limitations below may not apply to you.

What is covered

TRUVU-branded aquariums we manufacture are warranted to the original purchaser for two (2) years from the date of purchase against leakage caused by a manufacturing defect (faulty workmanship or materials).

TRUVU aquarium stands we manufacture are warranted to the original purchaser for two (2) years from the date of purchase against structural failure caused by a manufacturing defect, provided the stand is assembled and used as described in our setup instructions (including use of the brace and reinstalling any removable panel after sump installation where the instructions require it).

TRUVU plumbing kits we assemble, including the TRUVU IRS Overflow Return Plumbing Kit and the TRUVU Overflow Drain Connector Kit, are warranted to the original purchaser for two (2) years from the date of purchase against leakage or part failure caused by a manufacturing defect (faulty assembly workmanship or materials), provided the kit is installed and used as described in its instructions.

What is not covered

  • Failure or damage from improper use, misuse, negligence, or malicious damage
  • Failure to provide full, solid basal support under the aquarium bottom, or use of a stand that supports only the perimeter of the aquarium
  • Modification, drilling, cutting, or other alteration of the aquarium, stand, or plumbing kit by the purchaser or a third party
  • Cosmetic surface damage, including acrylic crazing
  • Damage from metal halide (MH) lighting or other heat sources not approved for acrylic aquariums
  • Livestock, plants, rock, substrate, equipment, or other consequential loss
  • Normal wear, scratches, or damage from shipping when not reported under our Shipping Policy claim process
  • Leaks at plumbing kit connections that were overtightened, cross-threaded, glued, cut, or installed other than as described in the kit instructions
  • Products not manufactured by us (see Third-party products below)

Third-party products

Other brands and accessories are covered only by that manufacturer's warranty and claim process - not by this TRUVU warranty. If a product was made by another company (for example pumps, lights, heaters, or other equipment we sell or include), you must contact that manufacturer directly for warranty service using their instructions. Aqua Plex Products Inc. / TRUVU Aquariums is not the warrantor for those products and is not the middleman for their warranty claims. If you are unsure who made an item, email customerservice@truvuaquariums.com and we can help identify the manufacturer; we do not process or decide third-party warranty claims.

How to make a claim

  1. Email customerservice@truvuaquariums.com (or info@truvuaquariums.com) promptly after you discover the issue.
  2. Include your order number or proof of purchase, photos of the issue, and a short description of what happened.
  3. Wait for our authorization and instructions before returning any product. Do not ship a tank, stand, or plumbing kit back until we authorize the return.

Transit damage on delivery is handled under our Shipping Policy (note visible packaging damage with the driver and contact us within 48 hours). Manufacturing defects after delivery are handled under this warranty.

What we will do

If we confirm a covered manufacturing defect within the warranty period, Aqua Plex Products Inc. / TRUVU Aquariums will, at our option, repair or replace the defective aquarium, stand, or plumbing kit. We will complete authorized repair or replacement within a reasonable time after we receive the product (when a return is required) or after we approve an on-site or parts remedy.

Our liability under this warranty is limited to the repair or replacement of the covered product (or its replacement value). We are not liable for removal, reinstallation, freight, packing, livestock, plants, or other incidental or consequential damages, except where prohibited by law.

Registration (optional)

You may email your name, order number, product, and purchase date to customerservice@truvuaquariums.com so we can assist you faster. Registration is optional and is not required for this warranty to apply. Proof of purchase from us or an authorized TRUVU dealer is what we need for a claim.

Questions

Warranty questions: customerservice@truvuaquariums.com or (623) 242-5649.

Related: Refund Policy · Shipping Policy