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Refund Policy

Aqua Plex Products Inc. / TRUVU Aquariums Refund Policy


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If there is an issue with any product please contact us first so we may attempt to correct or resolve the issue without having to perform a full return.

TRUVU Nano, Frag tanks and Filtration along with other standard offerings are returnable within 15 days of purchase.  The item must be in new, unused and original condition. The item must be in the original undamaged packaging.  You are required to  contact us for authorization prior to returning any item for a refund.  You are responsible for any return shipping costs. There is a 20% restocking fee for the return. 

TRUVU Aquariums are hand built to order.  Any TRUVU Aquarium or custom made aquarium is NOT returnable.  These items are made one off just for you. 

Distributed 3rd party products are refundable within 15 days of purchase.  The item must be in new, unused and original condition. The item must be in the original undamaged packaging.  You are required to  contact us for authorization prior to returning any item for a refund.  You are responsible for any return shipping costs. There is a 20% restocking fee for the return.